Privacy Policy — How 786gem Handles Your Data

This Privacy Policy describes how 786gem collects, uses, stores and protects the personal information of users who register and play on the platform at 786gem.app. The policy applies to all registered accounts and to any visitor who browses the platform without registering.

786gem is built specifically for Pakistani players. The personal data we collect is primarily used to operate PKR accounts, process deposits and withdrawals through payment methods like JazzCash and Easypaisa, and deliver the services described on the platform — including the game lobby, VIP programme and support services.

By registering an account on 786gem, you acknowledge that you have read this Privacy Policy and agree to the collection and use of your information as described here. This policy should be read alongside the Terms and Conditions, which govern your use of the platform overall.

786gem collects personal data in the following categories:

We do not collect sensitive personal data — such as biometric data, political views or religious affiliation — beyond what is minimally required for identity verification as part of fraud prevention procedures.

The personal data 786gem holds is used for the following purposes:

• Account operation: Creating and maintaining your registered account, including login authentication and account settings management.
• Transaction processing: Facilitating PKR deposits via JazzCash, Easypaisa, Raast, bank transfer and compatible cards; processing withdrawal requests to your registered payment method.
• Identity verification: Verifying your identity where required for withdrawal processing, bonus eligibility or fraud prevention — to protect both your account and the platform.
• VIP programme administration: Calculating VIP points, processing tier upgrades and crediting cashback and bonuses to your account in line with VIP programme rules.
• Support: Responding to your support queries, resolving disputes, processing complaints and communicating important account information.
• Security and fraud prevention: Detecting and preventing fraudulent activity, money laundering, multi-accounting and other prohibited conduct described in the Terms and Conditions.
• Platform improvement: Understanding in aggregate how players use the game lobby, which features are most used and where technical issues occur — to improve the platform experience over time.
• Legal compliance: Retaining records as required by applicable law or as necessary to respond to legal requests or disputes.

We do not use your data for third-party advertising. We do not build profiles of your personal data for sale to external parties. Marketing communications from 786gem — such as bonus offer notifications — are based on your account activity and are sent only to your registered contact details.

786gem processes personal data on the following legal bases:

• Contractual necessity: Processing your registration data, managing your PKR account, handling deposits and withdrawals, and administering the VIP programme are all necessary to fulfil the service agreement between you and 786gem when you register an account.
• Legitimate interests: Security monitoring, fraud detection, abuse prevention and platform analytics are carried out based on 786gem's legitimate interest in maintaining a safe and fair platform for all users.
• Legal obligation: Certain data — particularly identity verification records and transaction logs — must be retained to comply with applicable anti-money laundering and financial record-keeping requirements.
• Consent: Where processing is based on your consent — such as receiving promotional communications — you can withdraw that consent at any time through your account settings or by contacting support.

786gem shares personal data with third parties only where necessary and in controlled circumstances. The categories of third parties we share data with include:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive the payment information necessary to process your PKR deposits and withdrawals. These providers operate under their own privacy and security obligations.
• Game providers: Studios whose games appear in the 786gem lobby — such as PG Soft, Pragmatic Play, CQ9 Gaming and others — receive session and bet data necessary to operate their game systems. They do not receive your full personal profile.
• Fraud and security services: Third-party providers that assist with fraud detection, IP monitoring and account security may process technical data such as IP addresses, device fingerprints and session logs.
• Legal authorities: Where required by applicable law or in response to a lawful request from a regulatory or law enforcement body, 786gem may be required to disclose account or transaction data.

786gem does not sell, rent or trade your personal data to any third party for marketing, advertising or commercial profiling purposes.

Payment data — including JazzCash and Easypaisa wallet numbers, bank account details and transaction records — is treated with the highest level of data protection within 786gem's systems. Full payment credentials are not stored on 786gem servers in retrievable plain text; payment information is tokenised or encrypted in line with standard security practices for financial data.

Your registered withdrawal accounts must be in your own name. This is both a security requirement and a practical necessity — withdrawals are only released to accounts that have been verified as belonging to the registered account holder. This policy exists to protect you from unauthorised withdrawals and to maintain the integrity of our financial controls.

Transaction history — the record of deposits and withdrawals associated with your account — is retained as part of your account records. You can view your own transaction history in your account dashboard at any time.

786gem implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. These measures include:

• Encryption of data in transit using HTTPS/TLS protocols on all platform pages and API connections
• Encrypted storage of sensitive account and payment data at rest
• Access controls that limit internal access to personal data to staff with a specific operational need
• Regular security assessments and monitoring for anomalous account activity
• Session management controls that time out inactive sessions to reduce risk on shared devices

While 786gem takes data security seriously, no internet-based platform can guarantee absolute security against all possible threats. You also play an important role in protecting your own account — by using a strong, unique password, not sharing your login credentials and using 786gem on secure, personal devices rather than public or shared networks.

If you believe your account has been accessed without your authorisation, contact 786gem support immediately through the support channel in your account dashboard. Change your password as soon as possible.

786gem retains your personal data for as long as your account is active, and for a period thereafter as required by legal, financial and security obligations. The general retention framework is as follows:

• Active account data: Retained for the full duration of your account and updated as your information changes.
• Transaction records: Financial transaction records including deposits and withdrawals are retained for a minimum period required under standard financial record-keeping obligations, typically a number of years from the date of the transaction.
• Identity verification documents: KYC documents submitted for identity verification are retained for as long as required to fulfil our fraud prevention and compliance obligations.
• Support and communications records: Communications with support are retained for a reasonable period to allow for dispute resolution and quality assurance review.
• Closed accounts: Following account closure — whether voluntary or by 786gem — residual data is retained only for the minimum period required by legal obligation. Personal data that is no longer needed is deleted or anonymised.

If you request account deletion, we will process the deletion of all data that we are legally permitted to remove. Data subject to a mandatory retention period under applicable law will be retained for that period and then deleted.

786gem uses cookies and similar technologies on the platform. A cookie is a small text file stored on your device by your browser when you visit a website. The types of cookies 786gem uses include:

• Essential cookies: Required for the platform to function — including session authentication, keeping you logged in during a session and preventing cross-site request forgery attacks. These cannot be disabled without affecting platform functionality.
• Preference cookies: Store your settings and preferences — such as your preferred game category view — so they persist across sessions without you having to reset them each time.
• Analytics cookies: Aggregate data about how the platform is used — which pages receive the most traffic, how long sessions last, where users navigate within the game lobby. This data is used in aggregate form to improve the platform and does not identify individual users.

786gem does not use advertising cookies or share cookie data with third-party advertising networks. Most browsers allow you to manage or block cookies through their settings. Disabling essential cookies will affect your ability to log in and use the platform.

786gem is an adult entertainment platform. Registration and use are strictly limited to individuals aged 18 years or older. The platform does not knowingly collect personal data from anyone under the age of 18.

If 786gem becomes aware or has reasonable grounds to suspect that an account belongs to a person under 18, the account will be suspended immediately and any associated balance will be held pending investigation. Verification of age will be requested as part of this process.

Parents and guardians who believe a minor may have registered on 786gem should contact support immediately. 786gem will investigate and take appropriate action, including permanent account closure, without delay.

As a registered 786gem user, you have the following rights in relation to your personal data. To exercise any of these rights, contact 786gem support through your account dashboard:

786gem will respond to all data rights requests within a reasonable period. Where a request requires us to verify your identity before acting — to prevent unauthorised requests — we may ask for additional verification. We will not charge a fee for standard requests.

786gem may update this Privacy Policy from time to time. When material changes are made to how we collect or use personal data, registered users will be notified through a platform notification visible upon next login, or by email to their registered address. The updated date shown at the top of this policy reflects when the current version was published.

Continued use of the 786gem platform after a policy update has been notified constitutes acceptance of the updated terms. If you disagree with a material change to this policy, you may contact support to request account closure and data handling in accordance with the updated policy prior to that closure.

Minor clarifications or formatting updates that do not substantively alter data handling practices may be made without individual notification. The current version of this policy is always available at 786gem.app/privacy-policy.

If you have questions about this Privacy Policy, want to exercise any of your data rights, or need to report a privacy concern — including a suspected data breach involving your account — please contact 786gem support through the help section in your logged-in account dashboard.

For general privacy enquiries, you can reach us at: [email protected]

We aim to respond to all privacy-related queries within a reasonable timeframe. For requests related to data rights — such as access requests or deletion requests — we will acknowledge receipt promptly and provide a full response within the applicable period.

This Privacy Policy is written in English and the English version is the governing version. Any translated summary provided elsewhere on the platform is for reference only and does not override the text of this document.